You didn't just download an app. You joined a community of people who believe the best part of the week is the one you spend moving, laughing, and playing together.
Let's make it count.
Getting started
01
Bookmark the venues, sports, and hosts you love. Next time you're looking for a game, they'll be right there waiting.
02
Life gets busy. Notifications make sure you never miss the game that becomes the highlight of your week.
03
A photo and a quick bio go a long way. People play better when they know who's on their team.
Communities
Regular sessions that fit your schedule. Same time, same people, same energy — the rhythm that makes sport feel like home.
Group chat, club-only events, and a sense of belonging that goes beyond the final whistle.
Rankings, stats, and achievements. Watch yourself level up — and feel it.
Credits & cancellations
Plans change — and that's okay. Here's how credits work so you're never left guessing.
Club events
When a club event is cancelled or you cancel early, you receive Club Credits — redeemable within that specific club.
Heads up
If you leave a club, you forfeit any Club Credits. You'll get a warning first — no surprises.
Individual events
Individual events are arranged between you and the host — cash, bank transfer, however works best.
Individual events
No platform payment — refunds are between you and the host.
Club events
How credits apply
Club Credits automatically apply when you register for events within that club. No codes, no fuss. Because credits bypass card payment, you won't be charged a Service Fee on that booking either.
Money matters
What you pay
01 — Event registration fee
Set by the host. Covers venue, equipment, organiser costs — whatever it takes to make the game happen.
02 — Service fee
Harley's platform fee for service quality and fraud prevention. 3% or $0.50 AUD, whichever is greater.
Example
The price you see is the final price. Always.
Club Credits are the standard resolution for cancelled club events. But if you need cash back, we understand.
Our recommendation
Keep your Club Credits for future events — they don't expire while the club exists and apply automatically at checkout.
If you need a cash refund:
01
Go to Profile → Help & Support → Refund
02
Provide your reason and any supporting documentation
03
All your Club Credits across all clubs will be converted
Important details
Refund requests are reviewed within 5 business days and processed within 5–10 business days to your original payment method. The refunded amount matches your Club Credits balance (event prices only — Service Fees are not included in credits).
Protection
After every event
After each event, you may be asked to confirm it went ahead as planned. This quick step protects everyone — and builds a stronger, more trusted community.
Take a breath. Then take these steps:
01
Photos of the venue, screenshots of messages, timestamps proving you were there.
02
Message them through the app. They might just be running late.
03
Stay at least 15 minutes past the start time before leaving.
01
Report within 72 hours through the app.
02
Submit all evidence: communication logs, photos, screenshots, proof of attendance.
03
Investigation begins — completed within 5 business days.
Harley reviews evidence from both sides — your documentation, the host's response, event verifications from other players, and check-in data.
Host guilty: You receive Club Credits for the event price (Service Fee is not refunded)
Report invalid: No credits issued
Inconclusive: Harley makes final determination based on evidence quality
A note on integrity
False or malicious reports can result in account restrictions. Only report legitimate no-shows with strong evidence.
Community
Great communities don't happen by accident. Here's what we ask of every player.
Safety & responsibility
Your responsibility
When things go wrong
Sport involves inherent risks. By participating, you acknowledge these risks and take responsibility for your participation.
We're here
Event details include messaging options to contact hosts directly through the app.
Try to resolve it respectfully and directly. If it persists, report through the app. For serious safety concerns, contact Harley support immediately.
Contact support within 24 hours with evidence. We'll investigate and may issue credits.
Level up
01
02
03
FAQs
The answers you're looking for
Whether you're here for casual games, competitive tournaments, or friendships that outlast the final whistle — this community is yours. Now get out there and play.
Questions? Feedback? Just want to say hi?
support@harleymeets.com
