Welcome to Harley!
Harley connects you to sports events, players, and communities. Whether you're after a casual kickabout or competitive tournament, we make it simple:
Browse. Join. Play. Level up.
Let's get you started.
Getting Started
Quick Wins
Get the most out of Harley with these simple tips
Save Your Favourites
Bookmark venues, sports, and organisers you love so you can find them quickly.
Turn On Notifications
Never miss a match or club update—stay in the loop with push notifications.
Complete Your Profile
Add a photo and bio so other players know who you are and feel comfortable playing with you.
Communities
Understanding Clubs
Clubs aren't just one-off events—they're ongoing communities
Recurring Games
Regular training sessions and competitions that fit your schedule
Connected Community
Group chat, club-only events, and a sense of belonging
Track Your Progress
Rankings, stats, and achievements to level up your game
Credits & Cancellations
Understanding the two types of credits and when you receive them
Club Credits
- • Only redeemable within that specific club
- • Convert to Harley Credits if the club disbands
When You Receive Club Credits
- • Host cancels a club event
- • You cancel 24+ hours before a club event
⚠️ Important
If you leave a club, you forfeit any Club Credits (you'll get a warning first)
Harley Credits
- • Redeemable for any event on Harley
- • Never expire
When You Receive Harley Credits
- • Host cancels an individual event
- • Host doesn't show up (after investigation)
Cancellation Rules
If You Cancel
Individual Events:
- • Non-refundable when you cancel
Club Events:
- • Cancel 24+ hours before – Full Club Credits (including processing fees)
- • Cancel 24 hours or less before – No credits or refunds
If the Host Cancels
- • You're notified immediately via app and email
- • Full credits automatically issued within minutes
- • Credits include both event fee and processing fee
- • Individual events: Harley Credits
- • Club events: Club Credits
How Credits Work
Credits automatically apply when you register for events (Club Credits first, then Harley Credits).
Money Matters
Payments & Refunds
Understanding how payments work and what you're protected against
What You Pay
When you join an event, you pay:
Event registration fee
Set by the host (covers venue, equipment, organiser costs, etc.)
Payment processing fee
Small charge from our secure payment provider (3% or $0.50 AUD, whichever is greater)
The price you see is the final price—no hidden fees. All costs are shown clearly before you confirm.
Example
How Payments Work
- ✓ Payments are processed securely through Stripe
- ✓ Your payment information is encrypted and never stored by Harley
- ✓ Funds are held until the event is completed
- ✓ You're protected if an event is cancelled or doesn't happen as described
Requesting Cash Refunds
Credits are the standard refund method, but you can request a cash refund if needed.
💡 Recommendation
We recommend keeping your credits to use for future events—they never expire, apply automatically at checkout, and you avoid the processing fee deduction.
If you need to request a cash refund:
- 1. Go to Profile → Help & Support → Refund
- 2. Provide your reason and any supporting documentation
- 3. All your available credits will be converted (Harley Credits + all Club Credits combined)
ℹ️ Important
- • You cannot request partial refunds or select which credits to convert
- • When you request a cash refund, all your credits across all clubs will be converted to cash
- • A processing fee applies to the total refundable amount
Processing Fee:
A processing fee of 3% or $0.50 AUD (whichever is greater) applies to the total refundable amount.
Examples:
Example 1: You have $100 in total credits (Harley Credits + Club Credits)
- • Processing fee: $3.00 (3% of $100)
- • Cash refund: $97.00
Example 2: You have $15 in total credits
- • Processing fee: $0.50 (minimum fee applies, as 3% would be $0.45)
- • Cash refund: $14.50
Example 3: You have $30 Harley Credits + $25 Club A Credits + $15 Club B Credits = $70 total
- • Processing fee: $2.10 (3% of $70)
- • Cash refund: $67.90
Refund requests are reviewed within 5 business days and processed within 5-10 business days to your original payment method.
Protection
Host No-Shows & Event Verification
How to verify events and report issues when hosts don't show up
Verifying Events
After each event, you may be asked to confirm the event went ahead as planned. This verification protects both players and hosts:
- • Hosts can request all players verify the event occurred
- • Your verification helps build a strong case if disputes arise
- • The more verifications received, the stronger the evidence
Always verify events you attend—it takes seconds and helps the community.
If a Host Doesn't Show Up
You can report it—but only if you have evidence
Before Reporting
Document Everything
Take photos of the venue, screenshots of messages, and timestamps proving you were there
Contact the Host
Message them through the app to check if they're running late
Wait Reasonably
Stay at least 15 minutes past the start time
How to Report
Report within 72 hours through the app
Submit all evidence: Communication logs, photos, screenshots, proof of attendance
Investigation begins: Completed within 5 business days, host payment held during review
Investigation & Outcomes
Harley reviews evidence from both sides, including your documentation, host's response, event verifications from other players, and check-in data.
Note
If more players verified the event happened than reported a no-show, this strengthens the host's case.
Possible Outcomes:
Host guilty: You receive full credits (event price + processing fee)
Report invalid: Host payment released, no credits issued
Inconclusive: Harley makes final determination based on evidence quality
Important
False or malicious reports can result in account restrictions. Only report legitimate no-shows and always provide strong evidence.
Community
Community Standards
What we expect from every player
Be Respectful
- • Welcome newcomers and help them feel included
- • Respect different skill levels and backgrounds
- • Use kind, supportive language
- • Give people the benefit of the doubt
Play Fair
- • Be honest about your skill level when registering
- • Turn up on time and prepared
- • Follow host instructions and safety guidelines
- • Accept wins gracefully and losses with dignity
Communicate Well
- • Respond to event-related messages within 24 hours when possible
- • Let the host know if you're running late
- • Keep group chats on topic and respectful
Safety & Responsibility
You're Responsible For:
- • Your own safety and wellbeing during activities
- • Ensuring you have adequate fitness and medical clearance
- • Using appropriate safety equipment
- • Following rules and instructions from hosts
- • Having appropriate insurance coverage
If Something Goes Wrong:
- • Medical emergency – Call 000 immediately
- • Injury or incident – Report to the host and seek medical attention
- • Safety concern – Contact the host or report through the app
- • Dispute or complaint – Use in-app support to escalate
Sport involves inherent risks. By participating, you acknowledge these risks and take responsibility for your participation.
We're Here
Getting Help
Common Questions
How do I contact the host?
Event details include messaging options to contact hosts directly through the app.
What if I have an issue with another player?
- • Try to resolve it respectfully and directly if comfortable
- • If it persists, report through the app's support feature
- • For serious safety concerns, contact Harley support immediately
Can I get a refund if the event wasn't as described?
Contact support within 24 hours with evidence if the event was significantly different from the listing. We'll investigate and may issue credits.
Help Centre
Browse articles and guides in Settings
Contact Support
via email support@harleymeets.com
Report an Issue
Flag problems with events, users, or payments
Email Us
We respond to all support requests within 48 hours.
Level Up
Pro Tips
Build Your Network
- • Join clubs in sports you love
- • Attend events regularly to become a familiar face
- • Engage in club chats and community discussions
- • Message players you enjoy playing with
Track Your Progress
- • Check your profile stats regularly
- • Set personal goals (events per month, new sports to try)
- • Use club rankings to track competitive progress
- • Celebrate milestones—your first event, 10th, 50th!
Help the Community Grow
- • Rate events and hosts after you play
- • Share great events with friends
- • Welcome newcomers and help them feel included
- • Invite your regular playing partners to join Harley
FAQs
Player FAQs
Everything you need to know
Welcome to the Community
You're now part of a growing movement of players, organisers, and sports lovers who believe in the power of connection through sport. Whether you're here for casual games, competitive tournaments, or lifelong friendships, Harley is your platform to play more, connect more, and level up your game.
Now get out there and play! 🚀
Questions? Feedback? Just want to say hi?